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FAQ

How do I access the phone once I forget the password?

(1) Connect the phone to the computer with a USB cable while it is turned off, and then press the power button and volume up button at the same time. Wait for the phone to enter select boot mode, select recovery mode, and after entering this mode, select wipe data/factory reset and wipe cache partition, and then select restart or shut down.

(2) Download the flash package from our official website and reflash the phone.